Returns & Refunds Policy
Because every item is custom-made using your pet's photo, we handle returns a little differently than off-the-shelf products.
Change of mind: Since each portrait is one-of-a-kind and made specifically for you, we can't accept returns or refunds for change of mind.
Order cancellations: You can cancel or change your order within 24 hours of placing it, before production begins. After that, your item is already in production and can't be cancelled.
Damaged, defective, or misprinted items: If your item arrives damaged, defective, or doesn't match the approved artwork due to a production error, contact us within 14 days of delivery with photos of the issue. We'll send a free reprint or a full refund — your choice.
Wrong size or color shipped: If we made an error with your size or color, we'll cover a free exchange, including return shipping.
Wrong size selected by you: We're happy to help — reach out and we'll advise on exchange options (return shipping costs may apply since the item is already made specifically for you).
How to request: Email hello@blossypaws.com with your order number and photos of the issue. Approved refunds are processed within 5-10 business days back to your original payment method.