FAQ

Ordering & Photos

What photo should I upload?
A well-lit, in-focus photo with your pet facing the camera, on a simple uncluttered background. Avoid sunglasses, costumes, or anything covering your pet's face. One clear photo per pet, per order.

What file types and sizes do you accept?
JPG, PNG, and HEIC files. Minimum resolution 1000 x 1000px (higher resolution prints sharper). Maximum file size 25MB.

Can I preview my portrait before it's printed?
Our artists hand-illustrate each portrait from your photo. If something doesn't look right once you receive your order, contact us within 14 days and we'll make it right — see our Returns & Refunds Policy for details.

Can I put more than one pet in a portrait?
Right now each portrait features one pet. If you have multiple pets, place a separate order for each — reach out to hello@blossypaws.com if you'd like a multi-pet option and we'll let you know if we can accommodate it.

Payment & Pricing

What payment methods do you accept?
We accept Shopify Payments (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All prices are listed in AUD.

Do you offer discounts?
Yes — check the banner on our homepage for our current offer, or sign up to our newsletter for future promotions.

Production & Shipping

How long will my order take?
Each item is made to order once your artwork is complete. Exact production and shipping timeframes for your location are shown at checkout before you pay.

Do you ship internationally?
Enter your address at checkout to see shipping options and costs available for your location.

How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order leaves production.

Cancellations, Returns & Refunds

Can I cancel or change my order?
Yes — within 24 hours of placing it, before production begins. After that, your item is already in production and can't be changed or cancelled.

What if my item arrives damaged, defective, or wrong?
Contact us within 14 days of delivery with photos of the issue and we'll send a free reprint or a full refund, your choice. See our full Returns & Refunds Policy for all the details.

Can I return an item because I changed my mind?
Since every portrait is custom-made from your pet's photo, we can't accept change-of-mind returns or refunds.